Phoenix Neurology and Sleep Medicine, Goodyear, AZ 

​Administrative Assistant–10/ 2011- 3/201

 

• Monitored when patients were due for new Cpap equipment 

• Created spreadsheets, invoices, and other documents

• Compiled and shipped medical supplies

• Performed administrative/clerical functions and office support for Manager

• Answered incoming calls  

• Addressed and resolved patient concerns and complaints o Scheduled appointments

• Acquired prior authorizations for procedures 

 

 

Phoenix Neurology and Sleep Medicine, Goodyear, AZ 

Front office/ Receptionist- 11/2008- 10/2011 

 

•  Greeted patients

• Answered multi-line telephone and directed calls to designated department

•  Scheduled appointments

• Acquired prior authorizations

• Collected and verified insurance information

• Registered patient’s demographic information into database 

•  Collected co-pays and handled all money

• Received incoming faxes and directed to correct personnel

• Extensive knowledge in electronic medical record programs such as Citrix, Allscripts, Touchworks HER, Practice Partner, and Net Practice

•  Promoted to “super-user” where I attended workshops and trained all employees on new EMR programs

 

 

Pruven Real Estate- Glendale, AZ

Receptionist/Administrative Assistant- 07/2008- 10/2008 

 

• Answered multi-line phone and directed incoming calls

• Welcomed on-site visitors, determined nature of business, and announced visitors to appropriated personnel

• Updated and managed appointment calendar

• Received, sorted, and routed mail

• Maintained fax machine, assisted users, sent and received faxes 

• Created and printed fax cover sheets, memos, reports, and other documents

• Maintained organization and cleanliness of office

• Performed other miscellaneous clerical duties